An Ang Mo Geek in Singapore

Ubuntu, Flash and DRM hell

Yes, there are still peoples serving content through flash, and yes there are still peoples using DRM.

I was struggling getting movies with Adobe-Access DRM to work on Ubuntu Raring (13.04), and the cryptic “3323 error” didn’t help much.

Check your actual status

The first place to look, is Adobe’s test page:

Enter the URL and check the box “Show DRM Events”.

If the movie doesn’t play, you have a DRM problem (and some useless debugger logs).

How to solve?

I finally found the answer here:, thanks a lot to the community at AskUbuntu for finding a solution with better professionalism than giant Adobe.

Absolutely no credit for me, all credits goes to Aaron and the peoples at AskUbuntu.

Adobe-Access requires the Hardware Abstraction Layer (HAL) to be present to identify the machine and to be able to retrieve Adobe’s voucher. There is a problem with the HAL libraries in Raring.

Install Flash

You need to activate the partner repo.

sudo add-apt-repository "deb $(lsb_release -sc) partner"

Quantal had a package called adobe-flashplugin which no longer exists. You will need to install flashplugin-installer.

sudo apt-get update
sudo apt-get install flashplugin-installer

Install HAL

HAL should be installed by default, dpkg -l | grpe hal. If not, just apt it:

sudo apt-get install hal

Patch HAL install

sudo mkdir /etc/hal/fdi/preprobe
sudo mkdir /etc/hal/fdi/information
/usr/sbin/hald --daemon=yes --verbose=yes

Clean Adobe’s user cache

rm -rf ~/.adobe